Contact and Support
If you need assistance, please use one of these support channels:
Before You Contact Support
- Make sure your device is updated to a supported iOS version (iOS 17+).
- For OCR scanning issues, ensure the receipt photo is well-lit and text is clearly visible.
- For currency formatting issues, check your device's Region settings in iOS Settings.
- When reporting a bug, include device model, iOS version, and a short description of what happened.
Common Questions
- OCR not detecting items? Try taking the photo in good lighting with the receipt flat on a surface. The app works best with clearly printed receipts.
- Wrong currency format? Go to Settings within the app or change your device's Region in iOS Settings > General > Language & Region.
- How to change language? The app supports English and Spanish. Language follows your device's iOS language setting.
- Where is my data stored? All data is stored locally on your device. Nothing is sent to any server.
- How to delete a bill? Swipe left on any bill in the home screen to delete it.
- How much does the app cost? Time2Split is a one-time paid purchase. The price is set in the App Store and may vary by region.
- How do I request a refund? Refunds are handled by Apple. Visit reportaproblem.apple.com.