Safeplace Support

Need help with Safeplace? Use the resources below to get support, report an issue, or find guidance for backups, restore, subscriptions, and encrypted storage.

Contact and Support

If you need assistance, please use one of these support channels:

Before You Contact Support

  • Make sure your device is updated to a supported iOS version.
  • For iCloud backup issues, confirm that iCloud Drive is enabled on the device.
  • For subscription issues, use the Restore Purchases option inside the app first.
  • When reporting a bug, include device model, iOS version, and a short description of what happened.

Helpful Links