Safeplace Support

Need help with Safeplace? Use the resources below to get support, report an issue, or find guidance for backups, restore, subscriptions, and encrypted storage.

Contact and Support

If you need assistance, please use one of these support channels:

Open a Support Request Documentation Repository

Before You Contact Support

  • Make sure your device is updated to a supported iOS version.
  • For iCloud backup issues, confirm that iCloud Drive is enabled on the device.
  • For subscription issues, use the Restore Purchases option inside the app first.
  • When reporting a bug, include device model, iOS version, and a short description of what happened.

Using the New Features (v1.2)

  • Document Scanner: open a folder, tap the add (+) button, and choose Scan Document to scan pages straight into an encrypted PDF. This requires a device with a camera, so the option does not appear in the iOS Simulator.
  • Global Search: tap the search icon on the main screen to find files by name and filter by type. For your privacy, search never includes files inside password-protected folders, hidden vaults, or the trash.
  • Photo Editing: when you import a photo, you can rotate and crop it before it is encrypted and saved. Choose Use to keep the original without changes.

Helpful Links